How to put in a claim for lost and damaged merchandise.
Zendex Tool Corp. acknowledges that occasionally our products may sustain damage during transit, often due to mishandling by freight carriers or warehouse workers. Therefore, please refer to the following guidelines for processing a claim for lost or damaged merchandise. All claims must be submitted using our designated Lost or Damaged Shipped Merchandise Claim Form.
- For customers who have purchased directly from an authorized re-seller of Zendex Tool products, please contact the seller directly to file a claim for any merchandise that was damaged or lost during transit. As much as we would like to help in this scenario, there is often very little that we can do as a third party to the transaction.
- For customers who have purchased directly from ZendexTool.com or any of our related URL's, please complete the Zendex Tool Corp. Lost or Damaged Shipped Merchandise Claim Form and do your absolute best to include pictures of the damaged merchandise box, package, or pallet with your submission. This help tremendously in processing any possible claims. Additionally, the order confirmation number will be required. This number can be found on the emailed order confirmation you received when the order was placed.
- For wholesale customers who have purchased directly from Zendex Tool Corp via a PO, please also submit the Zendex Tool Corp. Lost or Damaged Shipped Merchandise Claim Form and do your absolute best to include pictures of the damaged merchandise box, package, or pallet with your submission. This help tremendously in processing any possible claims. Additionally, your purchase order number will be required.
Include a brief description of the issue, including details such as where the package was delivered, whether the box was opened or simply damaged, and the extent of the damage.
Upon receipt of the claim information, Zendex Tool will review it at our sole discretion to determine its validity and the appropriate course of action. We may either accept the claim and send the necessary replacement part(s) at no charge, along with a tracking email, or accept the claim and provide a pre-paid RMA shipping label for you to return the unit for repair, if necessary. Alternatively, if the claim is deemed not valid, we may decline it accordingly.