When will my order be delivered?

If you placed your order through the Zendex Tool website, you should receive an email confirmation with your order number. Shipping time depends on whether you ordered replacement parts, individual products, or a product kit.

Replacement parts that are in stock generally ship within 24–48 hours. Products and kits ship as soon as production is completed. Most products are manufactured on a 10–14 business day production rotation.

Why can shipping times vary?
Zendex Tool manufactures many of its products as part of an ongoing production schedule. Your order will ship once the required product is completed and available for fulfillment.

GoJak® Kits are shipped on a small pallet using an LTL (Less-Than-Truckload) freight carrier. Because freight carriers require delivery contact information, we may need to contact you before your order can ship.

What could delay my order?

• A delivery contact phone number was not provided with the order.
• Our support team left a voicemail requesting information needed to arrange an LTL shipment and has not received a response.
• Our support team sent an email requesting additional information after being unable to reach you by phone and has not received a response.

Need an update on an existing order?
The best way to check your order status is to have your order confirmation number available and contact Zendex Tool at 203-778-0400 or support@zendextool.com.